Support

Wireless Printer App Support

Welcome to the Wireless Printer App (AirPrinter) Support page. If you have questions, feedback, or encounter any issues while using the app, please refer to the troubleshooting information below or get in touch with us.

Contact Support

You can reach us directly via email at: andychung.cc@gmail.com

To help us investigate and assist you efficiently, you may optionally include:

  • Your iOS version and device model
  • App version
  • Printer brand and model
  • Steps to reproduce the issue or any specific error message encountered (such as during restore)

Notice: Please do not attach sensitive documents, confidential personal data, or payment information (such as credit card numbers or account credentials). We use your message to help resolve your issue. If purchase verification is required for an account issue, support will provide guidance on next steps.

AirPrint & Local Network Printing

  • Compatible Printers: Wireless Printer App relies on standard AirPrint protocol technology. To print, your iOS device and your AirPrint-compatible printer must be connected to the same local Wi-Fi network.
  • Print Output & Cancellation: Cancelling a print job on your device cancels the submission and does not count as a completed print. When a document is sent, a system completion callback indicates that the print job was successfully handed off to Apple’s system printing service; it does not guarantee physical paper feed or final output by the printer hardware.

In-App Purchases & Subscriptions

  • StoreKit Processing: Purchases, subscriptions, and any applicable trial offers are processed directly and securely through Apple’s StoreKit system. Subscriptions renew automatically unless cancelled in your Apple ID Account Settings at least 24 hours before the end of the current billing cycle.
  • Restore Purchases: If you previously purchased a subscription or lifetime access and reinstalled the app or switched devices, open the in-app purchase screen and tap “Restore Purchases”. If you cannot find this option, contact support. Ensure you are signed in with the same Apple ID used for the original purchase.
  • Further Assistance: If restoring does not resolve the issue, contact us at andychung.cc@gmail.com with the error details. All subscription billing, cancellations, and refund requests are administered directly by Apple in accordance with App Store policies.

Updated: 2026-11-08.